Shipping Options

You will only be offered one shipping option for your order. We use two couriers, TNT/FedEx and Australia Post. Depending on the size, weight and volume of your order, you will be offered the corresponding service. 

TNT/FedEx - Technology Sensitive express

Australia Post - Parcel Post

Shipping Costs

After adding your product to the cart and proceeding to the checkout, you will be prompted to enter your delivery address. From here we use a service that delivers live rates from couriers to provide a price based on order size, weight, volume and your shipping location. Heatlie Letterboxes has no control over these prices. 

Your order may be subject to further fees such as a redelivery fee of $25 if the initial delivery attempt by the courier is unsuccessful. 

Local Pickup

We offer a pickup service for those that are able. If this option is selected there are no further charges. Once your order is ready you will receive a notification to let you know your order is ready to pickup from our factory address at...

60 Kinkaid Avenue, North Plympton SA 5037. 

Order Lead Times

Letterbox manufacturing can take several days or weeks to complete. We can not make any promises as to delivery times and lead times. You will receive tracking information once your order has left our premises.

Freight

Heatlie Letterboxes carries insurance for all goods freighted. Once goods are set down at designated drop off point, they are no longer insured by Heatlie Letterboxes. Therefore, the customer needs to give clear instructions on where goods are to be delivered. Heatlie Letterboxes is not responsible for any goods lost, stolen or damaged after they have been signed over to the customer, their designated person or dropped at a stop instructed by the customer, (except in the event of damage which has occurred whilst being freighted as outlined below).

If no person is available to sign or no instructions have been left for the drop off of goods, then the goods may be taken back to the nearest depot and cost to retrieve goods will be the responsibility of the customer. Heatlie Letterboxes packages all goods appropriately to avoid and or minimize any damage being sustained during freight. Unfortunately, damage can occur which is beyond our control. It is the customer's responsibility to look over the goods when signing for delivery and making a note on the delivery cartnote of any damage they perceive.

In the event that no damage was perceived, and the customer has acknowledged that the goods have been delivered in good order and condition. It is the customer's responsibility to unwrap and inspect goods within the first 48 hours of taking delivery. If damage is evident, the customer must notify Heatlie Letterboxes within this set time, in writing, outlining all damage sustained, accompanied by photographic evidence to this effect.

Heatlie Letterboxes require the goods to be repacked by the customer to an adequate standard for freight. In most cases, Heatlie Letterboxes will have damaged goods refreighted back to our factory, where goods will be inspected. In cases where claim of damage is proven - replacement of same will be sent back to customer. All goods must be returned in same condition as sent, except for damage sustained in freight. Claims of damage are limited to damage to goods only.

Heatlie Letterboxes does not cover any consequential loss or damage suffered by the customer as a result of the damage of goods.

Ordered Goods

It is the customer's responsibility to check over their goods within 48 hours of receiving them to ensure that the item/items are exactly what was ordered. Faulty items need to be sent back to Heatlie Letterboxes.

Heatlie Letterboxes require the goods to be repacked by the customer to an adequate standard for freight. In most cases, Heatlie Letterboxes will have goods refreighted back to our factory, where goods will be inspected. All goods must be returned in same condition as sent. Heatlie Letterboxes will view and determine if item is faulty or not what was ordered. If the item is deemed to be in good working order, not damaged and represents what was ordered then the cost of freight will be at the customer's expense.

Change of mind and not liking what was ordered from the website is not deemed as sufficient for return or refund. If Heatlie Letterboxes is notified within 48 hours of customer receiving goods and an item is deemed to be either faulty or not what was ordered, then Heatlie Letterboxes will make all reasonable efforts to correct the situation.

INSPECT YOUR DELIVERY FOR DAMAGE

Your package should arrive securely wrapped. If this is not the case please take a photo and contact us immediately. 

INSPECT YOUR LETTERBOX

Verify: The model, colour, number and lock type match your order.  

Count: Ensure the number of items matches your order.

Check: If you ordered keys with your letterbox, make sure they are included. 

MAKE SURE THIS IS NOT THROWN OUT IN THE PACKAGING. 

Inspect: All items for defects or damage. 

If defects or damage has occurred:

Notify letterboxes@heatlie.com.au within 48 hours of delivery being made to ensure we are able to act promptly. Include detailed photos, details of what has occurred and the sales invoice/order number.

WE WILL NOT ACCEPT any claims for damaged goods after 10 days from receipt of goods. Goods must be installed and used within 8 weeks of receipt. 

Finally, enjoy using your new letterbox!