FAQs

Where are your letterboxes made?

Our letterboxes are made in North Plympton, South Australia.

What are your letterboxes made made of?

All our letterboxes are made from durable aluminium that is treated and powder coated, with the exception of the Vandal Resist, which is made of galvanised steel. We also have stainless steel faceplate options.

Do you keep letterboxes in stock?

We endeavour to keep certain colours of our most popular letterboxes such as the Superior, in stock and ready to go. However, this does not always mean they are instantly ready to pick up once you order online.

We always ask that you wait until we send you a 'Ready for Pickup' notification before coming to collect. This is the same for shipping as we will send you a notification saying that your letterbox has left our factory.

Do you have a showroom displaying your letterboxes?

Yes! Come around to 60 Kinkaid Avenue, North Plympton to see our display. While you're there check out Heatlie Barbecues as well.

Do I have to get numbers with my letterbox?

Not at all. If you have an alternative just select the "No Numbers" option under the Number Style option and leave the street number box blank. 

Do your letterboxes come with a key?

Yes, our letterboxes will come with a key for your convenience. If you need a spare or replacement you can order one here.

Do you offer installation for your letterboxes?

Heatlie Letterboxes can offer installation services for our letterboxes only and only in the Adelaide Metropolitan area. Prices begin at $200 AUD, and vary depending on where you are located and the type of installation required. Please call us for more information.

What kind of warranty do you offer?

Please consult our Warranty Information page for more on this.

Do you deliver around Australia?

Yes we do. Shipping rates that are calculated on our checkout page are based on metropolitan areas. These costs may vary depending on your location and the size of your order. We may need to contact you for further delivery costs. See our Terms and Conditions for information on this. 

Our larger, bulkier range such as the freestanding models and multibanks do not have shipping available on our website. If you would like to purchase one of these please contact us for a shipping quote that will be handled separately to the website. 

Do you repair letterboxes?

Depending on the circumstances, we can offer repairs for damage resulting from theft and vandalism. We commonly replace doors that have been pried open with screwdrivers. We only offer this for our own letterboxes in the Adelaide Metropolitan area. Prices for us to come out and fix it start at $200 AUD plus charges for any parts we manufacture for you to complete the job. Please call us for more information. 

Do you make sandstone or cement letterboxes?

Unfortunately, no. As we are a metal fabricating company, we do not have the capacity or facilities to manufacturing anything but metal.