Frequently Asked Questions
Where are your letterboxes made?
Our letterboxes are made in North Plympton, South Australia.
Do you keep letterboxes in stock?
We endeavour to keep certain colours of our most popular letterboxes such as the Superior, in stock and ready to go. However, this does not always mean they are instantly ready to pick up or ship once you order online.
We always ask that you wait until we send you a 'Ready for Pickup' notification before coming to collect. For shipping, we will send a notification to let you know your order has left us.
Do you have a showroom displaying your letterboxes?
Yes! Come around to 60 Kinkaid Avenue, North Plympton to see our display. While you're there check out Heatlie Barbecues as well.
What couriers do you use?
Small parcels - Australia Post
Larger items and products heavy enough for a skid - TNT/FedEx
International parcels (New Zealand) - Australia Post
Do you offer installation for your letterboxes?
Heatlie Letterboxes can offer installation services for our letterboxes only and only in the Adelaide Metropolitan area. Prices vary depending on where you are located and the type of installation required. Please call us for more information.
To acquire a quote for installation, please email us with a picture of where you want the letterbox installed, and the full address.
Are your letterboxes waterproof?
We take every step possible to manufacture our letterboxes to be as waterproof as possible, however we cannot ever guarantee total 100% water tightness. Due to the design of the boxes and the need for them to be usable, there will always be small openings that water may leak through. The mail slot, the hinge and rear door require openings and unfortunately water can be very sneaky at times.
If you are having troubles with your mail getting wet, try placing a wire rack on the base of the letterbox to elevate mail off the bottom where water might pool, or put a towel in the box to soak up excess water.
Can I purchase replacement keys for my letterbox?
If it is a letterbox made by us or previous owners Adelaide Letterboxes, then yes. We carry spare keys for all 200 lock serial numbers available. They can be ordered here.
Fence & Wall
What is the best letterbox for my fence?
The Superior!
This letterbox is suited to almost any kind of fence, including but limited to the following...
- Tubular metal fence
- Corrugated metal fence
- Steel fence
- Picket fence
- Timber fence
- Metal slat fence
- Wood slat fence
- Brush fence (consult brush fencing specialist)
- Emu wire (with supportive frame built into fence)
Do your letterboxes fit in brush fences?
Brush fences can be tricky with letterboxes, as we always prefer that they are installed in a solid, structurally sound fence or wall. As brush fences have no solid frame or surface to adhere a letterbox to it can open up some risks. We would suggest only installing a Superior in a brush fence, and for it to be installed by a brush fencing specialist. They will usually know what they are doing and have methods for secure installation.
Under no circumstances should a custom faceplate be installed in a brush fence. They carry too much weight for a brush fence and this runs the risk of the faceplate and box detaching from each other.Â
What about a brick or rendered wall?
If your wall is 240mm deep or less, the Superior will be the best choice. If it is between 240 and 470mm deep, go for a Telescopic. Anything deeper than that will require a custom made box.
Common types of walls that they are installed in are...
- Brick walls
- Rendered walls
- Foam walls
- Stone/masonry walls
Post Mounted/Freestanding
How long are the posts?
Standard posts are 1300mm long for top mounted models and 1600mm long for side mounted models.
Once installed, roughly 400mm of the post should be underground, leave your letterbox slot at the perfect height for the postie.
Multibank posts differ from this, see multibank page for more info.
What if I need to bolt my post to concrete?
You can request a post suitable to bolt to concrete for no extra cost, simply ask for it in the order instructions.
These will be 900mm long and have a 200x200 bolting plate welded to the base.
Do I need to assemble my post mounted letterbox?
If your order is shipped, we will send the post and letterbox head detached. To assemble you simply need to attach the baseplate to the base of the box with the provided nuts and bolts.
Can I get just a letterbox head?
Yes you can, see our Box Only range.
These are ideal for attaching to an existing post, or for mounting on top of low lying brick walls or horizontal surfaces.
Multibanks
What is multibank cladding?
The cladding is the outer layer that surrounds the letterboxes.Â
None - Boxes are left bare with external seams, rivets and nutserts visible. Suitable with any style of mounting.
Basic - 1mm smooth sheet around top and sides of the bank. Hides external box seams, rivets and hinge pin holes. Only suitable for wall-mounted or post-mounted boxes.
Advanced - 32mm SHS frame with a 3mm sheet surrounding. Features mounting plates on the rear for easier wall-mounted installation. Not available with rear opening or post mounted.
Can I get custom sized boxes to fit a particular space?
You can, just not over the website. Please send us an email detailing your needs and we will supply a quote to make custom sized boxes.
Can you provide labelling for business names, strata etc?
We can provide numbering and/or business names and strata/body corporate labels to be put on the letterbox doors for no extra cost. Simply note what labels you want in the order. These are applied in a vinyl stick on decal.
Custom Faceplates
Can I alter the dimensions of my faceplate?
You are welcome to change the dimensions of our standard designs. The maximum dimension is 700mm for either width or height. Anything bigger than 700mm, please contact us for a quote.
Do I have to get a letterbox, or can I just get a faceplate?
For a faceplate on it's own see here - Custom Faceplate
For a custom faceplate with a box attached own see here - Custom Faceplate & Box
Do I have to have a slot in my custom faceplate?
You do not. If the purpose of your custom plate is to display your address only, order a custom signage plate.